GetVirtual Card Consumers Programme
This page provides information about the payment services product provided by Weavr in association with Paynetics AD.
Your product is provided in accordance with the following terms and conditions: TBC
Any updates to these terms and conditions will be provided to you with at least 2 months notice and will be posted here.
The following fees and limits are applicable to your account, card and/or any other service provided to you under this agreement, and can be amended from time to time. Immediate changes (without notice to you) can be made to the exchange rates used to convert Account or Card payments where such changes are the result of changes in the reference rate we have disclosed to you or are more favourable to you.
Table of Fees and Charges
Description / Fee
* Transfer (within same user)
Card To Account Fee
|Card To Card Fee
Account To Card Fee
|Account To Account Fee
* OWT (Outgoing Wire Transfer)
FASTER PAYMENTS fee
Both a fixed and a percentage amount are charged
£0.77 or 0.5%
Both a fixed and a percentage amount are charged
|£0.55 or 0.5%
|FASTER PAYMENTS Deposit Fee
|SEPA Deposit Fee
|SWIFT Deposit Fee
* Virtual Cards Mode Prepaid
|ATM Withdrawal Fee
* Subscription Fees
The subscription amount will charge per month from any EUR account upon available balance .
|Account Creation Fee
|Master Card Creation Fee
One time / Master Card
Limits applicable to your account
GetVirtual Card Programme Card/account limits
Maximum deposit limit
If a payment using a Card is in a currency other than the currency of the Account from which it is taken, then the amount deducted will be the amount of the Card payment converted to the currency of the Account using the reference exchange rate applied by MasterCard® (available at https://www.mastercard.co.uk/en-gb/personal/get-support/convert-currency.html) plus the currency conversion mark-up fee set out in the table above for Card payments (Forex Fee).
The exchange rate shall be determined on the date of the Card payment is processed. The exchange rate is not set by Paynetics and varies throughout the day meaning it may change between the date the Card payment is made and the date it is processed. Paynetics provides information on the total currency conversion charges applicable with respect to Card payments, expressed as a percentage mark-up over the latest available euro foreign exchange reference rates issued by the European Central Bank
Reporting your card Lost or Stolen
You can report your card as lost or stolen at any time by calling the following number +44 20 3769 8510 and your card will be blocked
Making a Complaint
We will provide you with a copy of our complaints procedure on your request or if we receive a complaint from you. In most cases, Paynetics will review your complaint and provide a full response within 15 business days from the date the complaint is received. In exceptional circumstances, where Paynetics is unable to respond to your complaint in full within that timeframe, Paynetics will send you a holding response with reasons for the delay and the timeframe within which you will receive a full response, which in any case will be within 35 business days from the date your complaint was received.
Where the payment services under this Agreement are provided in the UK, if Paynetics fails to provide a full response to your complaint within the time limit referred to above or has failed to resolve your complaints to your satisfaction, you may refer your complaints to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 023 4567, email firstname.lastname@example.org). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.
Where the payment services under this Agreement are provided in the EEA, if Paynetics fails to provide a full response to your complaint within the time limit referred to above or has failed to resolve your complaint to your satisfaction, you may refer your complaints to the Payment Disputes Conciliation Committee with the Commission for Consumer Protection (1000, Sofia, 1 Vrabcha Str, fl. 4, Bulgaria). Details of the service offered by the Payment Disputes Conciliation Committee are available at www.kzp.bg and https://abanksb.bg/pkps/pkps-contacts-En.html.
Should you wish to make a complaint, please contact Get Virtual Card in the first instance using the contact details below:
Contact Details for Get Virtual Card:
Should you wish to contact us for any reason, you can do so from 9 a.m. to 6 p.m., EET, from Monday to Friday):
- by phone: +44 7379 329445
- by email: email@example.com
- by writing at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Report lost, stolen or misappropriated Cards or other unauthorised access to your Account (available 24 hours a day):
- Via the app;
- Via +44 20 3769 8510